Wrong order delivered! No apologies no communication...nothing

Hi

I am writing this email in regards to an order I placed with Netflorist via the online website.

I am disgusted by your companies ethics and not having any decency to inform their customers that they unable to deliver exactly what I ordered.

I want to raise a formal complaint for this matter and I want either my money back or to be compensated for the inconvenience.

I order a combo deal from you online and did not get what I ordered, I instead got a bunch of flowers without any card as I took the ****en time to type out a message for you to completely ignore it.

I am taking your company to Facebook and Posting this on TikTok today to show the world what a pathetic florist you are and how you can't get a simple order right.

You can call me on *** if you want to discuss this further but i will be escalating this further either way.

Order number: ***

Code for item: VALNETS***08