Wrong order delivered

To say I'm angry it's an understatement!!! I ordered a personalized potplant and a card from Netflorist and they delivered a completely different plant, no card and not even personalized. I call their call Centre and the consultant by the name of Thembakazi had a nerve to tell me that I must always leave a room for disappointments, like what the helllllllll!!!! I mean I have just been inconvenienced and you tell me this?!!! I want Netflorist to compensate me for my Airtime and my petrol driving +-80ks return to Centurion going to fetch something I didn't order. The reason I opted to have gift delivered at my work place it's because my residential address falls under their outlaying areas. I work from home but I had to go to the office to collect this thing. Thembakazi also told me the reason they sent the incorrect potplant it's because they didn't have vases, who did they inform?!! Had I known, I wouldn't have wasted my time and money ordering this thing!! I wish there was an option to attach the pictures of what I ordered versus what I got. I am so disappointed in Netflorist and it turns out many people are also complaining, but I'm here about my own complaint. Now I have to make other arrangements to get another gift from proffesional sources while my money is held by them. I want my money and compensation for wasting my time and making a fool out of me and the insult and disrespect I suffered under your consultant's behavior (Thembakazi) !!!