Wrong Order

I placed an order on the 11 March 2015 to be delivered to my niece. The wrong flower arrangement got delivered without the chocolates. They went back the next day, refused to change the incorrect flowers and delivered the wrong chocolates. What I paid for and what was delivered was two different things. I have spoken to 3 agents since Wednesday, was promised a voucher which I never received, was promised call back today before 11am which did not happen. <br> <br> I am bitterly disappointed. If I did not follow up with the recipient, I would not have know that this order was wrong. This is not the first time Netflorist has messed up my order. I have no joy from the customer care consultants. The service is pathetic and the agents have a bad attitude. After being loyal to Netflorist, Its time to change my service provider.