Wrong & Lower Costs products delivered than Ordered

This is the First hello Peter I have ever done because this is too much now

This is now the Second Time this has happened with Netflorist

First was September last year, I ordered a Queen of Hearts Bouquet to be delivered, a dozen roses half white and half red. What was delivered was 10 Red Roses, which is a slightly cheaper variant I rep**** view email and asked what was the Issue and have yet to receive a response.

The Second happened today on Valentines I ordered a two Dozen Rose Bouquet to be delivered, with a Love red ribbon. What was delivered was a One dozen Roses and Love Balloon, which is a vastly cheaper variant.

I have tried the call center but have been hung up on once so far and am now still on Hold.

This is not acceptable business practice.