Wrong item / disgusting Service

Disgusting service! They delivered a bottle with the name Ethan on it to my husband on our 6 year wedding anniversary , while I ordered something else for my husband that is not ETHAN!!!! When I asked for a refund they told me that I will be refunded the next day. When I asked for a reference number the call centre agent hung up. When I phoned again another agent told me that the courier will first collect Ethan's bottle, then inspect the item, then issue a gift voucher. I dont want a gift voucher. I want my money back like in today. Order no. 106 147 600. Pathetic service!!!!!!!!!!!!! WILL NEVER ORDER AGAIN!!!!!!!!!!! I emailed them, I Facebooked them.... just a generic answer that they will collect and INSPECT.