Wrong delivery date, old flowers and bad attitude

My partner ordered a delivery of flowers for my birthday. The instructions were given to deliver to my work address and to contact me on my CELLPHONE which was emailed and spelled it out to them. Order #***<br> <br> They only delivered the day after, they excuse was that they couldn't get hold of me. When I went to the reception to accept the delivery and asked why they were a day late, the delivery guy said that they didn't have any cellphone number for me and delivery failed because receptionist couldn't reach me on my landline. I don't spend 24/7 stuck to my desk waiting for them to call and it was supposed to be a surprise. You could see that the flowers looked old, two days later they are now dead, the balloons are now also flat. Balloons were funeral black not red as ordered.<br> <br> We wrote to Netflorist on their facebook but got a very rude response that it was my fault I wasn't there to accept delivery, forget getting an apology. They claim 100% satisfaction guarantee on their website. Well we aren't satisfied not even close, in fact we are extremely upset. My birthday surprise and the moment were ruined. We will never ever use this company again!