Wrong delivery and poor service

This was my first time ordering from Netflorist and I am absolutely disgusted by the service I received. I ordered a bouquet of 6 yellow roses in a square vase from Netflorist on the 14th of February. I received a bouquet of pink flowers in a round vase on the 15th of February. So , I tried reaching out to Netflorist because this is not what I paid for. 2 hours later and 2 phone calls. I still have not been assisted. Whilst using their chat option on the website , it took an agent 2 hours to get back to me and still , he/she did not assist me and ended the chat without bothering to take down any of my details for a refund or exchange. I tried calling their call center as well and the first call got dropped and I received no call back. The second agent I spoke to didn't even take down any of my details and said that they were having system issues and placed me on hold. I also have not yet been called back after being placed on hold for 4 minutes. This is absolutely the worst service I received. This is not the type of service you would expect from such a well known company.