Wrong delivery and bad customer service

<p>Good day I would like to lodge a complaint regarding my recent order and the way I was treated by both Maxine and her Supervisor. As your calls are recorded please could you listen to the telephonic conversation prior to me placing my order in which I firstly enquired whether my delivery would be in time, I was advised it would be but that I had to place the order urgently on line and that I could phone or email the details of the personalized item I wanted to order for my husband for Christmas. I had corresponded with Maxine the whole time as you will see in the attached email correspondence. She then proceeded to deliver the website order ignoring our conversation and email correspondence now her rude Supervisor wants to tell me that they will fetch their wrong order but I will pay for the collection fee. Well let me tell you something I refuse!! So fetch your item and refund me in full. It is people like those working for you giving you a bad reputation, I sincerely hope this matter will be resolved soon</p>