Worst Valentines Day In History

I ordered a gift on the 9th February for delivery to my fiancée on Valentines Day. I ordered early so as to avoid any kind of problems like no stock or delivery delay. Yesterday (Valentines Day) came and went with no delivery. The whole day I pretended to have forgotten Valentines so as to make the surprise so much better, NETFLORIST made sure that my beloved actually believed that I had. With this ultimate ***** up from them I had to come clean and tell her what had happened and apologize profusely. So much for any kinda of surprise now. Attempts to contact the company and resolve the situation were futile as no one was answering the phones at all. Eventually today 15th February I was able to get hold of a person who proceeded to bull**** me with some story that they were onsite to deliver and that no one was available or contactable via phone to confirm. The audacity!! My fiancée and myself work in the same building and in the same office. I was at the office the whole day and not a soul pitched up to deliver anything whatsoever, I even scrutinized her phone to find the alleged call they made to her, NOTHING. Eventually their despatch department called both my fiancée and myself to confirm delivery, I requested that they call me and confirm a delivery time. 3 hours later there has still been no delivery. Once again I had to call, this time only to find out that my order was cancelled and that there will be no delivery of anything. NETFLORIST is so up to **** that they themselves cannot even confirm as to how and why the order was cancelled. They have now promised me that if I still want the gift that it will be delivered by tomorrow 16th February. I truly hope for their sake that it will be so.