Worst service to date!!!!!!

To Netflorist Management/ Customer Services

I am NOT impressed at all by your service! I may not be a regular customer or place expensive orders, but I remain a PAYING customer. On Sunday I placed an order for delivery for Monday before 14h30 in Pietermaritzburg. I normally get notifications as the process goes along, from processing to out for delivery and delivery status, on Monday by 12 noon I had recieved no email notifications. I then called just after 12h30 and spoke to a female assistant who said the external Pietermaritzburg florist said the order will be delivered before my requested time. I then called AGAIN at 16h00 and spoke to a gentleman in your call centre who said he couldn't get hold of the external florist and had no update on the order and couldn't confirm or not whether it really is out for delivery. He then "gladly" took my number and said he will track down the florist and call me by 16h30 with feedack. By 17h28 I realise no one has called from netflorist and there's STILL no notification on my order. I call your center AGAIN, this time I get another lady who flat out says there's nothing she can do to help me, the florist is closed and I must wait for tomorrow!

This is soooo unprofessional. You cannot be outsourcing partners that are not linked to your database, as the first lady explained, so you have no way of tracking an order unless the florist communicates directly with you. Secondly, please remove the 'Special request' option, as you are seemingly failing to comply. I understand not all 'special requests' can be met, so rather not have that option so ALL your customers are treated equally. Or give us the illusion of fair treatment.

I am honestly disappointed by your services and I want my money back, I will make alternative plans.