Worst service. The customer literally has to pay to fix up their mistakes

I placed an order and paid for same on the 14th of October to be delivered on 16th of October boss's day.

My order was not delivered I tried contacting them from Saturday and only got hold of them on Monday the 19th. They advised the order was not in stock, they do not notify the clients and wait for the clients to call in. Long story short I had to place a second order of apology flowers which came off my bill and they advised that they would refund me the difference (yip of they don't deliver your order and your recipients day is spoilt you need to apologize and purchase something else for your recipient they do not correct their mistakes they also charge you a delivery fee for this ) they promised me that I would get my refund in this week the manager there aWendall Adam's expidited same on Monday and their payments team would be loading thee payment on Monday the 19th it's the 23rd 4 days later and still nothing.

All I have recieved are emty pss Ramajoana, Sanjay Sing and Wendal Adam's who one can never get hold of. Please can a manager urgently contact me regarding order number ***