Worst service I have ever experienced!

I tried placing an online order for mothers day on the 8th May 2018. Their systems were not working so I contacted the call centre. The order was for a personalized gown and chocolates to be delivered to my mum-in-law in Pietermaritzburg. The consultant after placing me on hold for a long time, took my order down, took payment immediately and said the order would be delivered on the 10th May. On the 10th I contacted the call centre only to be told there is no stock of the gown, then there was stock, then there was no name for personalizing the gown, then they took the name and spelt it wrong. After speaking to 4 different consultants including a manager who had no courtesy to even greet me or apologise, I was merely told that it doesn't matter if the name is spelt wrong. I refused and they said they would correct and deliver by the morning of the 12th with apology flowers. I called on that morning to check on the order and had to repeat once again the entire story to a new consultant who promised the same to sort it out etc. but never did. My order was supposed to have gone out today, but I received an email from netflorist apologizing that my order was not delivered and would only be delivered on Thursday the 17th May. You guys have no idea how disgusting your service is and how disappointed I am as a customer. Your Managers and consultants are clueless when it comes to service delivery and your systems are clearly not up to standard, cause you are unable to track and record information. You don't even have a proper escalation process or senior people to take accountability for non-service delivery. Totally and utterly useless!