WORST SERVICE EVER, WILL NEVER USE NETFLORIST AGAIN

Only terrible experience... every time. Most recent experience: MY ORDER which was ordered on the 27th December WAS NOT DELIVERED DESPITE ME RECEIVING AN EMAIL CONFIRMATION THAT IT WOULD BE AND THEN THE ORDER STATUS SHOWED REFERRED - IT WAS SUPPOSED TO BE DELIVERED ON THE 28 DEC 19. I REQUESTED A REFUND AS IT WAS FOR A BIRTHDAY AND WASN'T DELIVERED AS CONFIRMED IN THE EMAIL CONFIRMATION.

Yesterday, 30 December I received a phone call to tell me that the florist in that area was not open and I asked for a full refund. I was promised an email confirming the refund and despite me following up, I have received neither.

Absolutely shocking customer service with a **** "empathy" voice just doing a JOB and not what is right for the customer.

This is the LAST time I will ever use them - they are overpriced, their customer service is non-existent and they don't even have the capacity to update their website with available areas at this time of year causing only frustration, disappointment and money lost.... because clearly they still don't want to refund me for the flowers they DID NOT DELIVER!