Worst service ever!!!!!

I ordered flowers and a gift 2 days before delivery. I specifically called to ask if they two orders will be delivered together. They told me yes, as long as I pay for the order together, then one order number will be created. Firstly, one would think that since you placed the order well in advance that it will be delivered during the course of the morning. Secondly, I am furious because only the flowers were delivered without the gift. I have always made use of your company, but it seems things have gone from bad to worse! I will definitely make use of someone else next time.