Worst service ever do not support them ever

Worst ever service I had to place my personalised order 12 times on my account even tried over the phone payment went off my account then get a phone call 2 hours later and saying my order is missing order then fight to get refund but a few days later after a lot of calls got my refund and then asked a friend to assist me to place the order on her name delivery should have been 2nd December and every day and email sorry tomorrow it will be delivered then the last sentence in the mail "Apologies for any inconvenience caused.

Thank you very much for your patience and understanding and we sincerely hope that this will find you in good faith."

What a Bull***t line I do not understand and I do not have any patience anymore and I do not have any faith in Netflorist anymore I will name and shame them for my rest of my life.