worst service ever

I am totally disappointed with the service from netflorist, I placed an order 11011...., a personalized wine with photos, it was initially meant to delivered on 22/12/2020, it was then rescheduled to 23/12/2020, then again to 24/12/2020 now it has been moved to 28/12/2020, still no delivery. I spoke to Brenda Matayaya a customer service personnel who assured me the order will be delivered today together with a box of apology chocolates but they failed to keep their word, this is not a matter of money but it is a matter of principal, I don't need a refund all i want is to get my order to the intended recipient, is that so much to ask for?