Worst service ever!

I ordered a gift for friends of ours for their anniversary on the 24th of April. When I placed the order it reflected delivery date as the 26th. I received an email on the 26th stating the gift is out for delivery. I never received any update as to whether it was delivered and phoned the call centre on the 27th. I was told that RAM has to deliver the gift and they did not go out on the 26th. It was then confirmed that it will be delivered on the 29th. Again, I never received any notification that it was delivered and called again on the 30th. I was told that it wasn't delivered as the recipient wasn't home. I told Netflorist to cancel the order as it now was just an embarrassment. On Tuesday the 3rd of May the recipient sent me a message to say that she was notified that her gift wasn't delivered? So how now, the agent on the 30th April told me this was cancelled?? I contacted the call centre again and was told that they have now cancelled the order and I will be refunded within 3 working days. Low and behold, on the 5th of May I received an email stating that the order was delivered??? This after I cancelled it TWICE!! I confirmed with the recipient if this was delivered as Netflorist obviously had no clue how to perform a service here, and she said that she never received anything. I contact the call centre again on the 11th of May. I was told by the agent that they would investigate this and call me back. Well as per Netflorist's useless service - the agent has still not contacted me. Dear Netflorist - thank you for embarrassing me as this was a gift for an anniversary. Your service is useless. I hereby request and IMMEDIATE refund as the recipient NEVER received the gift and you obviously have no idea where it is. I will not wait 3 working days for a refund. This has to be refunded within 24 hours!! CANCEL THIS ORDER - FOR THE 3RD TIME!!