Worst Service Ever

Item: NetFlorist
Rating: 1
Author: LEE N

Morning to the worst Florist Ever   I need this post to be escalated to your CEO, COO, I need feedback by end of business (otherwise I will approach further action)     I will never ever in my life use net florist or recommend it to anyone, your service and customer response is shocking.   On Wednesday, 04th May, I ordered a Bouquet of Mixed Lilies (order number ***) from NetFlorist for my mother for mother's day, to be delivered on Saturday 07TH May A DAY BEFORE mother’s day.    I placed an order for a delivery from Johannesburg to Durban for Mother’s Day, Seeing that Mother’s day is busy day for you guys I have decided to schedule the delivery for Saturday instead of Sunday. <h5 style="margin: 0in 0in 0.0001pt; text-align: justify; vertical-align: baseline; background-color: white; background-position: initial; background-repeat: initial;"><a href="http://trustedcompany.com/za/comment/134164/view">Pathetic you should not be in business</a>; My mother had to wait at home the whole of Saturday waiting for a delivery from you guys, if I didn’t call your guys on Saturday I wouldn’t have known. I spoke to Craig and some stupid customer consultant who gave me a number to call (something like 032 944 ) somewhere in Durban.  I dialed the number that you guys have given me.  </h5> <h5 style="margin: 0in 0in 0.0001pt; text-align: justify; vertical-align: baseline; background-color: white; background-position: initial; background-repeat: initial;">The lady I spoke to in Durban, Mentioned to me (rudely telling me, she didn’t receive the order from Net florist) </h5> <h5 style="margin: 0in 0in 0.0001pt; text-align: justify; vertical-align: baseline; background-color: white; background-position: initial; background-repeat: initial;"> </h5> <h5 style="margin: 0in 0in 0.0001pt; text-align: justify; vertical-align: baseline; background-color: white; background-position: initial; background-repeat: initial;">Now remember, order place on the 04th of May 2016, you demanded a payment (which was done on the same day)  for delivery on the 07th of May 2016 (three days) but no delivery.  Send my payment proof to <a href="mailto:***">***</a>  received this reply from Rene Malan (see attachment)  </h5> <h5 style="margin: 0in 0in 0.0001pt; text-align: justify; vertical-align: baseline; background-color: white; background-position: initial; background-repeat: initial;">I don’t care, I am taking this matter further (no feedback, no telephonic communication, Nothing from you guys) </h5> <h5 style="margin: 0in 0in 0.0001pt; text-align: justify; vertical-align: baseline; background-color: white; background-position: initial; background-repeat: initial;">You guys embarrassed me front of my family and I will not take this lightly </h5> <h5 style="margin: 0in 0in 0.0001pt; text-align: justify; vertical-align: baseline; background-color: white; background-position: initial; background-repeat: initial;"> </h5> I am extremely disappointed as you advertise yourselves very well. But, these standards are very poor. I will not be using your services again and I would not recommend it to anyone I know   It is unacceptable to make your client sit at home and wait for your services. That is very unprofessional.  Mother’s Day happens on the same day, every year, you know that people will use your service and the Florists service on this day. Everything should be ready before hand and if there are delays.

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