Worst Service Ever

<p>I ordered a Valentine's gift for my fiancé on Friday ********** 0 to be delivered on Monday ********** 3. They said they delivered the gift on Monday but nothing was received. After spending the whole day on the phone with them on Tuesday ********** 4, they finally told me that it was not delivered and that it was sent out on Tuesday for delivery but there was no one at home to receive it. This came as a bit of a shock as it was supposed to be delivered at her work not our house even though they had the correct address on the order. So after spending more than R100 airtime trying to get this sorted out with them, I still had no delivery and I eventually just cancelled my order and asked for a refund. So by now NetFlorist has been sitting with my money in their account for 5 days earning interest and still no one has called me back to arrange for my refund and no appology or nothing. This is the worst service I have ever received from NetFlorist and I would hate to think that the company's service levels has become so fallen to this level.</p>