Worst Service ever!!

<p>So what happened is the following. I decided to buy my partner a gift off their website, not something too big but neither cheap. On the checkout in the 'Special Notes' area I specifically added her mobile number and said that they should give her a call upon arrival so she can collect the items from them personally. So that afternoon (Friday) she waited and waited and waited but no calls and after hours of waiting no delivery, sadly. I did get an email from them at 17:34 saying that it was signed for by the person it was intended to. At first I thought she was joking around, but after a call to her I immediately knew she was not fooling around. So first thing the next morning (Saturday) I emailed their customer service stating my problem. Luckily they responded fairly quick but then told me that the package was signed for by the security guard on duty. Still keep in mind that she did not get a call and the package was given to someone else. Customer service responded with "I do apologize for the inconvenience caused, we unfortunately do not call at all in order not to spoil the surprise.". So rather give it to a stranger who is not even a female and hope for the best?? She checked with one security guard on duty and he said he received nothing and the other was not on duty at that time. I am really unhappy with the service I received and will never make use of NetFlorist again just because they cannot ensure safe delivery!! Not good at all!!</p>