Worst Service!

So disapointed with Netflorist. I ordered a birthday gifty on the 7th to be delivered today to a friend. Checked on my tracking at lunch time and saw nothing was happening. I called to check and the lady told me that it's waiting for the driver. Checked again an hour ago and was told the item was out of stock...So earlier I was **** TO and to me it seems that they would have just pocketed my R950 and hope that I would not find out that they did not deliver. Besides the fact that I wanted my friend to be surprised, she now thinks that I didn't rememebr her day. I also now have to wait 10 days for my money to be refunded. I will never use Netflorist again and will encourage everyone I know to use other companies that would do a better job. I guess business is doing great for them in theese uncertain times and they can afford to lose customers.