Worst Service!!! Delivery not done at all,

This is by far the worst service I have ever received. I made a same day order on the 29th of August 2020. The website showed the items that I ordered available for a same day delivery. The items did not pitch on the 29th with no call or email from Netflorist. I then queried this via the online portal (No one has called until now). On Monday the 31st of August I waited until around 2pm to call Netflorist, hoping that they would have the decency to call me. When I called and spoke to Thumi, she says there was no stock we are sorry. That is ridiculous as you wait for me to call before you say that. She then asked if I should move the delivery to a different date. I asked for a refund which then takes up to 10 days even though they happily took my money immediately. When I asked to speak to a manager, I was told that there is a system where they log a call and a manager will call me back... I confirmed with the advisor whether I would get a call on the 31st or not and she confirmed that a manager will call me in the day. It is now the 3rd of September and I have not received any call or email and not even an acknowledgement from Netflorist. I will NOT support a place that treats their customers in such low regard.