Worst Service

I ordered from netflorist a valentine's gift that was supposed to be delivered on the 14 of February 2025. It was not delivered and i receive a call in the late afternoon that they couldn't delivery. So i asked that my account be accredited, which was done. I reordered the same gift and it was suuposee to be delivered on the 21st February 2025. This order was again not delivered. I called to follow up and I was told it will be delivered on the 22nd February 2025. It was delivered on the 22nd of February only to find its a wrong gift. Now I must return the incorrect gift but I am being told that i must place another order again. This is so frustrating. I am not happy about this service. Can someone help me please