Worst Service

I am EXTREMELY irritated with Netflorist about this delivery!

My niece was born 29 Oct 2020 and I placed an order for flowers to be delivered to my brother's house on 30 Oct 2020 (order details in email complaint sent). I chose the home delivery as Covid regulations at the hospital prohibits flower delivery there.

At 08h47 on 30 Oct the delivery person called my brother to advise they are at the gate, my brother advised he was at the hospital and requested they deliver the flowers in Robindale - less than 4km from his home. The driver refused and demanded my brother tell him what time to deliver. My brother then advised him he would only be home between 16h00 and 17h00 - the driver agreed he would be back at that time. At 15h25 the driver again called my brother, telling him he was at the gate again, to which my brother responded he was still at the hospital. The driver very rudely told my brother he will drop it at the neighbour, to which my brother responded not to do that as they don't know the neighbour and, as arranged earlier, he would be home after 16h00.

My brother cut his time with his wife and new baby short to rush home and has been waiting since 15h40 for the delivery. The driver has not answered his phone nor returned with the delivery. I have called Netflorist to find out what is happening but no answer and now the delivery shows "production" again instead of out for delivery.

When will this be delivered then? Why did you not contact the recipients first to confirm they will be home (I received flowers on 23 Oct and received an SMS in the morning to confirm I would be home BEFORE a delivery guy just showed up at my door). How DARE you be so incredibly rude about a request to deliver less than 4 km away from the drop off point?

I will NEVER make use of Netflorist again.