worst service

whilst on a call with a netflorist manager about a valentines order that was 2 days late and on its way to the wrong address. I was explaining to her and also wanted to know y my order was late. she responded with \the stuff only came in today so what must I do. u rather phone the call centre\" then proceeded to put the phone down on my ear. not caring about my issue at all. pathetic service will never deal with this company again."