Worst online gift shop!

My fiancé wanted to surprise me with flowers and a gift at school, however at 18:00 they phoned to ask if I am still at work! I mean really! How are you supposed to spoil your loved one if it doesn’t even arrive in time or ever! It is 18:19 and still nothing. I definitely would not suggest this online shop and I am sure we will never make use of them again!