WORST OF WORST

I have had the worst experience with a retail company with Netflorist this is no exaggeration. My colleagues have been telling me to come to hello peter but i am not one to complain but honestly this is the worst treatment ever i have received i have been talking to their agents now for 15 days trying to get a refund to no help, agents argue with me lie to me and all sorts of stories this agent blaming that agent, to a point where even one agent claimed that the delivery was made i was shocked, i cant believe what i experienced i cant even type in words i mean look worst of all is when the call cuts they dont call back put you on hold for 10 -15 minutes at a time. Now i start doing the math, so i have spent about R200 of airtime trying to get my refund of R340 back therefore i am only getting back 140 not forgetting any banking fees so thank you so much netflorist for giving me the worst experience ever i will never forgrt this...