WORST *********** SERVICE EVER - order ***

<p>on 25 Jan I ordered a bunch of flowers & a helium balloon (separate purchase values) and paid to have it delivered 26th Jan. They were delivered on the 26th but WITHOUT the balloon. I contacted them same day to advise - they apologised and said would be delivered and it never was. I contacted them again the following week to enquire as to the non delivery and was given the usual meaningless apology and advised they would deliver the balloon the next day with a box of chocolates as apology. Not surprisingly it never happened and after a few days I called again and was advised the agent booked the order but never got it authorised therefore wasn’t delivered. She now placed reorder for delivery again and promised to have it authorised and sent out the next day being yesterday. Low and behold the driver firstly couldn’t find the building, then apparently fell and broke the chocolates and therefore couldn’t deliver but assured me it would be delivered today first thing. STILL NOT SURPRISING delivery happened at 3pm today but ONLY chocolates and STILL NO balloon. I irately contacted them to freak out at this point to be told by the consultant that it was delivered with the chocolates at 3pm. After insisting it was and making me out to be a **** I stressed it wasn’t and then was placed on hold forever. Another women returned to the phone to meaninglessly apologise and then went on to say seems they have a balloon shortage at the warehouse - YOU HAVE TO BE FREAKEN KIDDING ME - then said they will partial refund me for just the balloon due to shortage and that will take another 5 working days!!!! WHAT THE HELL DOES CUSTOMER SERVICE AND SATISFACTION MEAN TO THEM - DIDDLY SQUAT and I am officially done ever using them again - will rather pay someone else double for better service than have to deal with this incompetency’s</p> <p> </p>