Worst experience with Netflorist

I had a very first experience with Netflorist, ordered on a Monday with the promise my order will be delivered on Wednesday, received a confirmation that my delivery will be there then got a call towards end of day to say I won't be getting my delivery which was OK considering they communicated. Then came Thursday the day my delivery was postponed to, got no sms no communication about my order, I went to the chat box and they guaranteed I'll be getting my order that day, well nothing came. Came Friday, again no communication about my delivery, even had to go to the chat box on their website again the lady told me I'll be getting my delivery. I was out of hope I had to be somewhere that Friday I left and got a call around to 7pm that my order is at the gate, turned them away since I was not around. Finally received my delivery today (Saturday) and gosh am so disappointed, what I got is not what I was advertised. I got like 20 chocolates and the advertised was a tin full of chocolates, I even had to open the packets myself.