Worst experience - Will NEVER use Netflorist again, or recomend it to anyone

I placed an order for a very simple gift delivery to be delivered on the 30th. After I made the payment early the morning of the 29th - I sent thru the pop - thru Standard bank - the account provided was for Standard Bank

I received no response - I contacted them late the afternoon of the 30th - enquiring about my delivery. I was told that it is in "Pending" status - and that i shouldn't send proof of payment thru the bank - i need to send it directly from my email. Which i did - and was assured my delivery (Already a day late) will be delivered first thing in the morning on the 31st.

I contacted them again, waiting for someone to answer for at least 10 minutes. I was assisted by a lady - She had then placed me on hold for another 13:46min.

Eventually she confirmed that payment was received and they will release my delivery. Needless to say - i requested a refund.

To pay what they charge and receive this type of service – I will never use them again, I will also not recommend them to anyone. Netflorist can delete my account.

I am still waiting for someone to respond.

Pathetic