WORST experience, will NEVER use NetFlorist again.

I have placed an order with NetFlorist, was able to choose the date of delivery for the parcel. I chose same day delivery, made the payment and received my order confirmation. An hour or two later, an agent phoned me to explain that delivery will only be taking place the following day, which I communicated was fine (even though they have already messaged the recipient of the parcel that they'd be receiving their surprise that day). The next day, I got an email from NetFlorist explaining that my order is unavailable, and asked if I would prefer a voucher or refund. As disappointed as I was, I rep**** that I would prefer a total refund. While waiting for a reply, I had to order another parcel from a DIFFERENT vendor for delivery - without problems.

It has been almost a week, I have not heard anything from NetFlorist, I have tried phoning with no answer on their end, and send three emails requesting a refund.

I haven't received a refund, call back, email or anything.

WORST experience, will NEVER use NetFlorist again.