worst experience ever, avoid using service if you can.

I have never been more disappointed by a company like i have been with netflorist, we ordered a personalized doormat for the home with the names of the family members, as we were ordering the mat, we were required to enter 5 names in the 5 fields on the site, we only have 4 family members so we only entered 4 fields,however when you try to continue to conclude the order, you are told that you cannot proceed with order as all 5 fields are mandatory, so worries so I write on the 5th field, no name here(as in do not right a name here as i have no additional name to provide), cool, i proceed with order and conclude payment, I received my order Monday, and to my surprise we have a 5th family member called no name here, so we call netflorist, gave them the order ref *** and let them no we were not happy, I am sure if they have someone who does quality checks or even reads anything, I think they just copy and paste from templates, so I ell them this is not gonna gonna work, we cant have a doormat with the name no name here, they can't replace the mat as it is personalized, i don't dispute the fact that you can't change personalised items if i make a mistake on my end, but why should consumers have to pay for the mistakes of the SP, I am not told that they will collect the mat at my expense and also charge me an additional handling fee of 15%, in which world is this any fair?, they are just the worst when it comes to service delivery.