Worst delivery service

Worst delivery service ever! No communication or empathy for clients. I waited the for hours for my delivery, when I contacted them, I was informed that the driver will let me know when on route . Past 5pm the driver isn’t here, I am left without my gift. All they did was to contact me saying they will reschedule for tomorrow. Meaning I will have to wait again. What does delivery between 7am and 8pm even mean? For us to wait the whole day and be inconvenienced?