worst delivery and service by netflorist

I placed an order on the 8 December 2015 for delivery on 11 December 2015<br> After to follow up calls to them on the 11th the pacakage was not delivered.this was my friend's 30th birthday.The delivered it on 12 and there was no birthday balloon athoufg i have paid for that.a pink lint was attached to the chocolates and looked tacky.total waste of money .I called to conplain and was told they will call back.never ddid.worst R470 i spend.