WORST CUSTOMER SERVICE EVER

I have never had a problem with Netflorist, until this weekend that passed. On the 29 January I ordered a gift with Netflorist and made sure that the gift I picked was able to be delivered the next day (30 Jan, Friday). I paid and stayed at home the whole day waiting in the front room with my eyes on the gate. At 21:01 that night I get an email that my package is out for delivery, I waited until midnight just incase and no delivery, for some context: I needed the gift for the Saturday (31 Jan). On Saturday I phoned multiple times trying to figure out what went wrong, When you phone they ask for the contact details you used to order, meaning they confirmed my phone number. I was then told multiple different stories as to why I didn't get my order, one being that the delivery driver definitely made it to my house and phoned me multiple times , which was a lie! As I said I waited for the delivery the whole day and received zero phone calls that day. I was then told my number was wrong but they phoned and got hold of me on the Saturday with that 'wrong' number. Finally I got hold of someone by the name of Natasha , who was honestly the nicest and most helpful member of staff at Netflorist, she didn't try and give me stories she actually made a plan to get my package too me. I sorted out with the driver that I would meet him where he was because it was getting late and I needed to get going. When we met up he told me they have been told not to hoot when they get to the addresses (which doesn't explain why the door bell couldn't be pushed). Honestly I've never been more stressed out and angry with a service in my life.