Worst customer service ever!

Ordered a bunch of roses on Valentine's Day for my wife and which was duly delivered on the day. Unfortunately the so called roses looked like they were picked from somebody's trash can. Sent them an email and asked for a refund as per the terms on the website which states that if a customer is not 100% satisfied with his purchase, Netflorist will refund the purchase price in full. I received an automated response indicating that a customer service agent will contact me within 9 hours. Unfortunately they never did. Sent them another email reminding them of their promise to get back to me. This was also ignored. THE SERVICE FROM THIS COMPANY IS EASILY THE WORST BY FAR THAT I HAVE ENCOUNTERED IN THIS COUNTRY. They charged ridiculous amounts of money for the miserable flowers they sent and just couldn't be bothered with customer satisfaction. Even Telkom do respond to complaints. This is a new low in customer service. DO NOT deal with this company. You have been warned!