Worst Customer Service Ever

Yesterday was my first time ever to order anything through NetFlorist. I have googled and found that they are said to be the best service provider to order from especially if one needs a last minute, special occasion present for someone you love dearly.

Yesterday my Fiancé and I have been dating for 5 years and it will be my last anniversary with him as a Miss seeing that I will become a Mrs in May. Now asking around and finding out that they as a service provider are the best when it comes to situations like these one does not expect any mistakes. Low and behold was I totally wrong about that.

With the order, I asked for “Happy Anniversary” ribbon to be added, yet he got Happy Birthday. Confused he called me and asked if it was a joke. There I sat red-faced and had to explain that my romantic gesture was not a joke but just a mistake from Netflorist’s side.

Then I asked him to send me a photo of the package, yet to realize there is another mistake, it is not the package that I had ordered either. I ordered RA3976 - Hamper of Sweet and Salty Snacks but received Sweet and Salty Gift Box RA3975 instead.

I would advise them to maybe be more vigilant when preparing the orders. Based on my experience I would definitely be more hesitant to make use of their services next time, seeing that someone there has total lack of interest in making sure that the packages go out correctly.

I have sent them the complaint but had no feedback of any sorts yet. Once one has sent them an email you get an automated reply saying that one of their consultants will be in contact within the next 9 working hours. Well, I am still waiting, and by the looks of all the negative reviews on here about them I will maybe still wait for a reply or an apology until my next Anniversary.