Worst customer service by NetFlorist

I Placed an order online on the 3rd of December 2019 for two gifts that were to be delivered on the 7th. I wanted it to be delivered on the 6th but they only had the 7th available for the next delivery date, cool.

On Saturday the 7th of December @11:50 I got a call from netflorist using this number ***. The lady told me that one of my gift was not delivered because they had a machine breakdown in the morning of the 7th (which happens to be my delivery date) So I said let me find out if the recipient will still need the gift or will change the delivery address as this was meant for a function. I then called back Netflorist only to find that they have closed for the day. Damn!

So let me get this straight, firstly you guys are telling me my order was not made and I had given you 4 day to prepare it? Secondly you are calling me 10min before you knock off to let me know you are not going to deliver my gift. No notification when you realized you had a breakdown to either change the order or inform my recipient on time?

Worst of it all I called twice on Monday to try and get my order sorted and delivered and even asked for a Manager to call me. They never did. TWICE!! the level of not giving a **** is just on another level with you guys.

You don't bother to call and inform me of the next possible delivery, I have to be the one who is following up with you. For heavens sake where's customer service? Today is the 10th of December 2019 and I still haven't received my order. This is my order number ***.