Worst customer service and product misleading!!!!

NETFLORIST IS THE WORST PLACE TO PURCHASE FROM! THE CALL CENTRE STAFF ARE ***********, THEY PROVIDE THE INCORRECT INFORMATION, DO NOT KNOW HOW TO SET UP ACCOUNTS AND DUE TO THEIR INCOMPETENCE, THE DELIVERIES ARE LATE!!! THE FLOWERS ON THE WEBSITE LOOKED NOTHING LIKE THE FLOWERS THAT WERE DELIVERED! MY ORDER WAS SUPPOSE TO COME WITH FREE CHOCOLATES, THERE WERE NO CHOCOLATES! I HAVE CALLED THE CALL CENTRE SEVERAL TIMES AND GET PLACED ON HOLD ALL THE TIME OR MY CALL GETS CUT! I HAVE BEEN HOLDING FOR 17 MINUTES TO SPEAK TO THE SUPERVISOR AND HAVE STILL NOT GONE THROUGH! TOTALLY UNACCEPTABLE!!!! WORST SERVICE EVER!