Worst customer service

December 2015 I sent 2 different flower delivery orders from netflorist to 2 different people in 2 different locations to be delivered on December 4th. The 2nd delivery did not ever reach its destination and netflorist ****d delivery by showing that both deliveries were signed by one individual. I called the people who were meant to receive the flowers and no one had contacted them about delivery or me even though both our contact details were on the order. After emailing netflorist on 5th December 2015 quering this, a very rude consultant continued to lie to me and tell me that the order was delivered. Later that very same day the local delivery florist called and said they could not deliver as specified on 4th can they come today on the 5th December 2015. They did not come and after calling netflorist again& again,they finally agreed that it was their fault and will contact me after they contact the local florist. In the end no one contacted me or my flower addresee and to this day i have not received an apology or my money back. Disgusted with your service, i was a loyal customer. Never again. I would rather buy my own flowers and use a courier service. Absolutely disgusted.