Worst Customer experience i want my money back.....

Netflorist has the worst service ever , on the 27 was my sister-inlaws Birthday and i ordered flower to be delivered to her , but my beautiful planned surprise was ruin , Later that evening i received an email saying the gift has been delivered and signed for by the recipient ( sis inlaw) of which was all lies because in the morning i called her to check if she liked her Birthday present and she said nothing was delivered to her , i then called the callcentre Lady answered i explained to her and she said the we re-deliver today .... after a few minutes she called me back to tell me that the flowers were actually delivered to my sisters neighbors by the name of Kgomotso ( of which i never gave consent to ) the i called my sister and she said her neighbors name is not Kgomotso she basically does not knw that person . I called Netflorist and the 2nd time around a guy answered i had to repeat my story and he told me to call this Kgomotso person of which i refused to as i have no business with that person but them as they delivered my stuff to her and i told them new flowers need to be delived coz the other once received by the wrong person and this guy said he will get back to me ( nonee of that happened ) then i called the 3rd time coz that guy was not getting back to me a lady by the name of Monique Le Roux answered and assured me that new flowers are out for delivery and my sister would get the gift , Till this hour no delivery has been made and no feedback ..... i received the Worst customer experience and they just dont get back to you . Right now i dnt want the flowers anymore i want my money back .

Faith Ngobeni ***