worst choice in flower supplier

Today i ordered some SAME DAY delivery flowers from netflorist to surprise my wife on our anniversary,<br> <br> i clearly stated on the order please try and have it delivered before 3pm as she uses public transport and cannot leave after that needless to say she waited till 15.40 and the flowers have still not been delivered.<br> <br> if i knew this company gave such a bad service i would have used a different company. <br> <br> please refund my money you will never receive business from me again.<br> <br>