Worst call centre agent ever

I ordered 24 roses to be delivered to my girlfriend on 12 Feb for Valentines day.<br> <br> On the day she received 12, below par roses. What made me feel even worse is all her colleagues got large bushels of 24 and 36 roses, and here she was with 12 of the saddest roses ever (after I spent more than R800 to get her a decent present for our 1st Valentines day). I felt like the biggest tool ever.<br> <br> I phoned the call centre (wasted a ton of my airtime) and spoke to Letzi who told me that they could deliver another similar 12 roses or do a partial refund (although she couldn't say how much). I said no, I paid for a bushel of 24, and that is what I want, then she hung up on me. SHE HUNG UP. What effing call centre hungs up on clients after they messed up? It is incredulous how little you care about you clients.<br> <br> I just want NetFlorist to know that they have made an enemy for life, I will tell anyone willing to listen that they should not do any business with you, as you are damn poor and don't give a **** about your clients.<br> <br> Btw give Letzi a big bonus and why not an overseas trip, she is a wonderful ambassador for your brand!<br> <br> Regards with disgust<br> Christo