Worse Service of my Life !

I am a very unhappy and disappointed client of NetFlorist.

Today 05/03/2018, I decided to use the website to order flowers for a birthday, I went onto the website, and I chose my order, and I continued with the order. It came to the payment page and I entered my card details as requested, and I pressed Pay. Immediately I forgot to punch in my Voucher Code (This voucher code came with my gift card I received last week from a friend). 2 minutes later, I got the payment notification to say that payment went through and I immediately picked up the phone and called your call centre to see if they could assist me by adding the voucher code. My order number is 10***

At about 09.58 am I called and the line was answered by a female named Noah. Noah gave me the worse call centre experience ever! She was not polite, nor was she very helpful. I asked her if she could add the voucher code to my order, and she said she cant. (Without giving me any other options). I then asked Noah, as to what I can do now, and she said nothing. So I asked if I can cancel my order and get a refund, and she said yes, she will cancel the order and my refund will take 3 to 7 days to reflect back into my account. I agreed. However, I hope your calls are recorded, as she was useless, and as if she had no energy in speaking to me, I had to ask all the questions and there was so much of dead air in the call, there was not one point where she kept me in the loop to say what she is doing and that I must bare with her, she just kept silent until I asked something. At the end of the call, she just advised that it has been processed, and I again had to ask what has been processed and if it had being cancelled, I asked if I will get a notification to say the order is cancelled and she said no. Her service was pathetic and useless and gives NetFlorist a bad name. My order number is 10***

I then decided to go and do another order using my Voucher Number which is *** – which I received on the gift from a friend. (The code was written on the card) This is what the card stated : (Surprise! We bet you absolutely loved your gift! Now how about making someone else feel special using this R100 off Voucher: RP100HR.) I tried several times to use this Voucher Code, and the system would not take the code, saying it is invalid to my account???? I only received the gift last week, and decided to use the code today, it is impossible that the code is expired within less than a week. Until now I did not purchase my new order as the voucher number does not work. Please do not give voucher codes to your clients if they do not work !!!!

I am highly frustrated at the service, and I doubt I will ever use NetFlorist again, I will also tell everyone I KNOW about the bad service I received from the website and your agent Noah.

I will also be posting this on Hello Peter and all social media sites for everyone to see how disgusting the service is.

YOUR WEBSITE IS NOT USER FRIENDLY AT ALL !!!!

I hope someone can please read this email and respond to me as soon as possible.

Looks like the gift I wanted to send tomorrow will not be happening from your service !