Worse Service Ever you received, Second time

Dear NetFlorist,<br> <br> I have been a loyal customer of your stores for the past 5 years, I have time and again received worse service, on the date of 08th Feb, 2016 for the very poor delivery service.<br> <br> On the said date, I made the purchase of Valentine Flower, and also mentioned clear comments on the day needs to be release the flower particular time however I made 5 calls during the day to find out what is the status for the delivery and they keep saying someone will call you and the lady I spoke to (don't remember her name) but she talked to me me very rudely and told me that its valentine seasons you need to be patient why should i be where I have paid something for those services you offer to clients. however finally they delivered my gift at 6:25 where the person is already left the office, what a poor service Net Florist has.<br> I hope you would look into the matter, and make sure such an incident is not repeated. Your company has been known to provide good services and such events tarnish the company name, so please address this issue soon. <br> <br> Regards<br> Furkan<br> <br>