Wilted flowers

Very disappointed in NetFlorist Their ads are always so cute and refreshing that I thought it would be a great idea to use them. I sent a bunch of roses to my mom for her birthday. It was extremely expensive for what it actually was but I wanted to send her something special and pretty. The purchase went well. The disaster arose on the day of delivery. At 08h30 on the morning of her birthday I received a message saying the prezzie is out for delivery so I informed my stepdad as he was going to meet the driver at their complex security. At 10h30am there was still no delivery and they wanted to go out for a birthday brekkie. I contacted Netflorist and they said the driver will make contact 1 hour prior to delivery. So they left for brekkie. As they sat down and ordered their food, my stepdad got a call to say the driver is at security 🫣 so he quickly went home again to get the package. Half the roses in the bunch were already wilted and old 💔 The flowers literally lasted 3 days. For the price I paid 🤢🤢🤢 I am extremely disappointed. Sadly I cannot get a refund as it is past the 48 hour window for complaints. Obviously my mom felt too bad to tell me what state they flowers were in. I would feel bad too. But alas, nothing can be done now. I posted this on Facebook too and every single person that commented agreed from past experiences Never again.