Wife still waiting for her birthday flowers!!!

After placing an order a few days before my wife's birthday, while out the country, Netflorist still has not delivered the flowers 4 days later... not that they would mean anything now after the event, but they haven't even responded to my emails asking what was going on!!! They have basically ****** my money from my credit card and not given me any form of recompense or even the decency of a response! This is the second time I am having an issue with them, the first time they called me on the day of delivery saying they can't deliver the requested item but will deliver something else...