Why does NetFlorist even bother giving the option of delivery dates?

Absolutely shocking service and the patronizing, asinine, auto-reply email messages they send don’t make matters any better.

Let me tell you that your “fine, floral fellows” have totally fluffed up my order and sending me “smooches” just makes me more angry.

I specifically requested delivery of flowers and chocolates for my 84 year old mother-in-law to be delivered today, so that they’d be at her home when she arrived home from hospital following an operation. At 08h32 I was advised that my order was out for delivery and at 09h01 I was notified that it had been delivered. When checking with her daughter, I was told that nothing had been delivered. I enquired with Netflorist and was told that the order would be sent out later. At 12h22 I received a message saying that the order was out for delivery. Minutes later I received an email saying that delivery has been rescheduled for tomorrow! What on earth is the point of giving an option for a delivery date if it’s not going to be honoured?

This is my second bad experience with Netflorist – my previous order was just dumped at a hospital and the recipient only received it days later, after it was spotted on a desk. I thought that was just a once-off bad experience but after today I won’t be using Netflorist again. Maybe their customer service manager should check out their shocking reviews on Hello Peter!