Where are my flowers, NetFlorist?!?

<p>On Sa****ay 7 May I ordered a bouquet of flowers and box of chocolates from NetFlorist, to be delivered to my mother for Mother's Day. She lives in Stilbaai (a small coastal town) so I was pleased when I read that they deliver there. I paid, and my confirmation email said the delivery date would be that same day. Well it's been a week now, Mother's Day has come and gone, and no flowers or anything else have been delivered to her. No tracking was available, so when 3 days had passed without delivery, I emailed to enquire what had happened to my order. I got no response, except for an automated email telling me my ticket has been resolved. I responded to this again. I have yet to receive any reply and my patience is wearing very, very thin.</p>