Whats the difference btw Telkom and Netflorist

Netflorist having issues with website, called the contact centre and the attitude was one of we don't care. Very arrogant!!! Eventually place an order with the request to have delivered before 4 because individual was leaving. Was promised and was happy to take the money. Guess what it was delivered at 16:48 and now has gone to waste. Called to confirm and was **** to by the agent promising it was out for deliver (website tracking said still preparing) and would be there before 4. Excuse afterwards was we don't guarantee a deliver time. But again happy to take the money. So what is the difference btw them and Telkom? Nothing when you have the monopoly. Please can someone open up a service to shame Netflorist. TOO BIG FOR THEIR BOOTS!!!! guess what this is the second time. R1000 well spent on nothing.